To book a shipment, you will be required to complete our Credit Card Authorization – Shipment Agreement form. By completing and signing the form, you are giving ProShip Logistics, LLC permission to charge your credit card account for the amount quoted for the shipment. However, if ProShip Logistics or the freight carrier which transports your shipment determines that the actual weight, freight description or dimensions vary from the details provided to us during the quote request, and the variances result in additional charges, we will then charge the credit card for the resulting balance. Other instances which could result in additional charges are listed in the Terms and Conditions below.
The card holder is responsible for all charges related to the shipment. If additional charges surface, ProShip Logistics, LLC will notify the card holder and send a revised invoice and related supporting documents such as Carrier Re-Weigh certificate or signed Delivery Receipt.
TERMS AND CONDITIONS
Customer understands that ProShip Logistics, LLC is not the carrier (trucking company) transporting the shipment and that ProShip Logistics, LLC is acting as an agent for the shipment on the customer’s behalf. ProShip Logistics, LLC is not responsible for shipments which are lost or damaged or not picked up or delivered when requested. Customer understands that any loss or damage which may occur during the shipment will not constitute a charge-back or failure to pay, and that any loss or damages will be handled separately under the carrier’s claim policy (or by insurance claim, if cargo insurance is purchased separately). Customer understands that they are responsible for providing the correct weight, dimensions, freight description, origin address and destination address, for ensuring that they or the shipper has the freight properly packaged/palletized for freight transport, and for ensuring that the correct freight and correct Bill of Lading are provided to the carrier assigned by ProShip Logistics, LLC. Customer understands that it is their responsibility to record the weight and dimensions beforehand in case a weight or measurement dispute occurs with the carrier.
Other instances besides incorrect weight, dimensions or freight description which could result in additional charges are:
- Requesting/adding a lift gate-equipped truck for the pickup or delivery.
- Requesting/adding inside pickup or inside delivery of the freight.
- Shipper’s or Consignee’s address is deemed to be in a residential area or to have limited access after original quote was for a commercial business location.
- Freight is not ready when pickup attempt is made (dry-run pickup).
- Giving the freight to a carrier not assigned by ProShip Logistics LLC.
- Giving incorrect freight to the assigned carrier.
- Changing the address of the shipment after it has been picked up.
- Using a Bill of Lading not issued by ProShip Logistics LLC.
- Making changes to the Bill of Lading.
Pickup and Delivery locations which could incur additional ‘Limited Access’ charges include: Residential Areas, Storage Facilities, Trade Show/Exhibit Halls, Airports, Construction Sites, Hotels, Churches, Schools, Farms, Shopping Malls, Government Sites, Corrections Facilities, Piers/Wharves or any limited-access location.
Customer understands that if additional charges surface and they believe the carrier’s reason(s) to be false, they have the right to dispute the carrier’s reason(s) and resulting charges, and ProShip Logistics, LLC will assist them, to the best of their ability, with the dispute. However, in order for ProShip Logistics, LLC to dispute additional charges from a carrier, supporting evidence (such as proof of weight) must be provided within 5 business days of ProShip Logistics’ notification to the customer of the carrier’s added charges and reason(s). Customer further understands that if sufficient proof is not provided within 5 business days, or if ProShip Logistics, LLC is unable to resolve the dispute with the carrier, all charges will be due and charged to the credit card on file.
Customer understands that they are responsible for all charges related to the shipment, even if they are not the Shipper or Consignee. Customer authorizes ProShip Logistics, LLC to charge the credit card provided on the authorization form according to the terms outlined. The payment authorization is for the services described. Customer certifies that they are an authorized user of the credit card and that they will not dispute the payment(s) with the credit card company, so long as the transaction(s) corresponds to the terms indicated in this form. Customer understands that if they initiate a charge-back to the credit card company for the charge(s) related to this shipment, that they will be charged an additional $50.00 to cover the cost of the charge-back and related administrative cost.
Freight must be properly packaged, palletized or crated prior to pickup. All items on pallet must be boxed or covered with protective materials. All pallets must be securely strapped and shrink-wrapped.
Pickups usually occur in the afternoon and evening hours and are only done Monday through Friday, excluding holidays. A minimum 3-hour pickup window is required. We strive to ensure the carriers we work with pick up shipments when requested, however the requested pickup window CANNOT be guaranteed due to many unforeseen circumstances, such as weather delays, rural locations not serviced daily, delays during prior stops on the carrier’s route, truck/equipment failures, etc. Please allow 1-2 additional business days on your schedule for the pickup to occur in case the initial pickup date cannot be met.
A Bill of Lading (BOL) issued by ProShip Logistics is required to accompany all shipments (to ensure proper transport and billing of the shipment). BOL’s are issued by email or fax. The BOL we issue must be printed, signed and provided to the freight carrier at the time of pickup.
TRANSIT TIMES & DELIVERY DATES
Transit times are estimates based on carrier-provided data. Unless otherwise noted, transit times are not guaranteed and do not include the day of pickup, weekends or holidays. If Guaranteed / date-specific delivery is required, this must be requested by the customer and then confirmed by ProShip Logistics / Ship A Pallet as part of the quote we provide. When a shipment is booked with Guaranteed delivery, the customer acknowledges the Guarantee is made by the carrier, not by ProShip Logistics. In the event a shipment is quoted and booked based on Guaranteed delivery and the carrier fails to deliver by the required delivery date at no fault of the shipper or receiver, ProShip Logistics will dispute the charges with the carrier and upon resolution we will refund the customer’s paid shipping charges less a 15% retainer to cover our cost & time for arranging the shipment. ProShip Logistics will not be held liable for full shipping cost or any direct or indirect consequences for shipments which fail to deliver when requested. Transit times for International shipments are never guaranteed.
PACKAGING AND SHIPMENT REQUIREMENTS
The shipping service being quoted is for motor freight transported on pallets. Freight must be properly packaged/palletized or crated prior to shipping. All freight weighing over 100 lbs. must be palletized so it can be moved with a pallet jack. All items on the pallet must be boxed or covered with protective materials, such as cardboard, so that no items are exposed. All pallets must be securely strapped and shrink-wrapped prior to carrier arriving for pickup or prior to dropping off the freight at the carrier’s terminal. Items under 100 lbs. which are not on pallets must be securely packaged with at least two inches of packing material. Carriers may refuse to accept freight at their discretion if items are exposed or are not properly packaged/palletized and they may also assess a dry run fee or ‘freight not ready’ charges. Carriers may also deny damage claims if proper packaging was not made. If you have any doubts about the packaging/palletizing of your freight, please take photos and contact us.
Cancellation Policy
If any customer cancels a booked shipment, they will be charged either $25 or 10% of the booked shipping cost, whichever is greater, assuming there has been no fault by ProShip Logistics or the carrier assigned to the shipment.
All cancelled shipments are subject to a 10% cancellation charge, or minimum $25, assuming there has been no fault by ProShip Logistics or the carrier assigned to the shipment.
Additional charges may apply if the carrier attempts pick up and assesses a dry run fee or is asked to return freight already picked up.
NON-DELIVERABLE FREIGHT POLICY
In the event a shipment is rejected by the receiver (consignee) or otherwise cannot be delivered for any reason that is not the fault of ProShip Logistics or the carrier transporting the shipment, the freight will either be returned to the original shipper at customer’s expense or customer must provide a new address for which the freight can be accepted. An acceptable resolution must be provided to ProShip Logistics within 5 business days of the carrier’s undeliverable notice. Customer is responsible for all associated return and/or re-consignment related charges including any storage charges which may be imposed by the carrier. If the shipment cannot be delivered and ProShip Logistics is not provided an acceptable resolution within 5 business days of the carrier’s undeliverable notice, ProShip may arrange for the freight to be delivered to the address of its choice. If an acceptable resolution is not made and related cost are not reimbursed within 30 days of this occurrence, ProShip reserves the right to liquidate the contents of the shipment at its discretion to avoid further cost for storage, handling, etc.
